Privacy Policy

Navgo AML & Governance Services ABN: 76 490 909 878 Address: Level 1, 60 Martin Place, Sydney, NSW, Australia, 2000

Last updated:15/06/2026 

1. Introduction

Navgo AML & Governance Services (“Navgo”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing personal information to us, you consent to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect personal information including:

• Name, email address, phone number, and business details
• Information submitted through contact forms or enquiries
• Information provided for AML/CTF advisory, training, assurance, or governance services
• AML/CTF‑related information (e.g., KYC documents, beneficial ownership information, risk assessments)
• Website usage data, analytics, cookies, and IP addresses
• Documents or data provided for program development, audits, or reviews

We do not intentionally collect sensitive information unless required for AML/CTF purposes and provided with consent

3. How We Collect Personal Information

We collect personal information through:

• Website forms, enquiries, and direct communication
• Email, phone, or meeting interactions
• Documents provided for AML/CTF advisory or review
• Third‑party sources where authorised or required (e.g., public registers, sanctions lists, PEP lists)
• Website analytics and cookies

If you provide personal information about another individual, you confirm that you have obtained all necessary consents.

4. How We Use Personal Information

We use personal information to:

• Provide AML/CTF advisory, governance, and compliance services
• Conduct AML/CTF program reviews, audits, and risk assessments
• Assist clients in meeting obligations under the AML/CTF Act
• Communicate updates, insights, or regulatory changes (with consent)
• Improve our website, services, and user experience
• Comply with legal and regulatory obligations

We may generate anonymised, aggregated analytical insights for internal research and service improvement. These insights do not identify individuals.

5. Disclosure of Personal Information

We may disclose personal information to:

• Service providers assisting with IT, hosting, analytics, or secure storage
• Professional advisers (legal, accounting, compliance)
• Third‑party data sources used for AML/CTF verification (e.g., sanctions lists, PEP lists, identity verification services)
• Regulators or law enforcement where required by law

We do not sell or rent personal information.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

7. Access and Correction

You may request access to, or correction of, your personal information by contacting us at: contact@Navgo.com.au 

We will respond within a reasonable timeframe in accordance with the Privacy Act.

8. Overseas Disclosure

We may store information using cloud services located outside Australia. Where this occurs, we take reasonable steps to ensure compliance with the APPs.

9. Data Accuracy & Client Responsibilities

You are responsible for ensuring that any personal information you provide is:

• accurate
• complete
• up to date
• not misleading

This is particularly important for AML/CTF‑related data used in risk assessments or compliance reporting.

10. Data Retention

We retain personal information for the period required under:

• the AML/CTF Act
• applicable regulatory obligations
• professional record‑keeping standards

After the retention period, information is securely destroyed or de‑identified.

11. Links to Third‑Party Websites

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of third‑party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The updated version will be published on our website with the “Last updated” date.

Continued use of our website or services constitutes acceptance of the updated policy.

13. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve functionality and user experience. You may disable cookies through your browser settings.

14. Contact Us

For privacy enquiries or complaints, contact: contact@Navgo.com.au | +61 (0) 2 7240 1212